Roaming Charge for NOT Answering

kentborg · 08-13-2010, 10:31 AM

Recently I was in Montreal, Canada, and when there I didn't answer my phone. When I saw my bill I discovered I was charged each time I didn't answer. A roaming and a long distance charge.

I guess they were charging me to forward to Google Voice.

Did this happen because I dragged the "don't answer" thingie? Could I have waited it until it turned into a "no answer" and avoided the charges? Clearly if I turned off my phone's radio I wouldn't get charged, but do I have to do this before I cross the border? Could I avoid the charge by switching to T-Mobile's voice mail before I leave?

Thanks,

-kb

DaveC · 08-13-2010, 12:18 PM

Sounds similar to what we have in Europe. If you cancel an incoming call then you get charged for the divert to voicemail even if the caller does not leave a message.

I advise people to turn off the forwarding before leaving their home country

kentborg · 08-13-2010, 12:23 PM

But who charges? I can see that if my home carrier charges for the forward that it would still charge when I am roaming, but how does the roaming carrier get in on the act for my not answering a call?

Does it matter whether I refuse the call or just let it ring?

-kb

jonno2k · 08-13-2010, 01:37 PM

It's got to be because of forwarding because that's typically considered air time. A call sent your carrier's voicemail should not incur charges regardless if it gets sent there by you pressing "don't answer" or waiting for the ringer to time out. However, it doesn't surprise me that forwarding to another service costs...

mocchiatta · 08-16-2010, 02:07 PM

Woah! I guess it's a good thing I read this before preparing for a trip over to Europe! Prepping for barista lessons and wanted to have my phone ready for the 3-day convention.

rioja · 08-16-2010, 02:25 PM

Here's my experience with this on Rogers in Canada. I travel to the US frequently and all unanswered calls are forwarded to my work VM system (I don't use the carrier's VM at all). Also, this is without call forwarding on my plan.

If I'm NOT roaming and don't answer a call and it forwards to my work VM, I'm charged at flat rate ($0.10 per minute) for the forward.

If I'm roaming and don't answer a call and it forwards to my work VM, I'm charged a flat rate ($0.10 per minute) + long distance call rates for the duration of the call!

A rip-off to say the least!!

08-13-2010, 10:31 AM	#1
kentborg Junior Member Member #10936 Join Date: Aug 2010 Posts: 2 Phone: Nexus One Carrier: T-Mobile	Roaming Charge for NOT Answering Recently I was in Montreal, Canada, and when there I didn't answer my phone. When I saw my bill I discovered I was charged each time I didn't answer. A roaming and a long distance charge. I guess they were charging me to forward to Google Voice. Did this happen because I dragged the "don't answer" thingie? Could I have waited it until it turned into a "no answer" and avoided the charges? Clearly if I turned off my phone's radio I wouldn't get charged, but do I have to do this before I cross the border? Could I avoid the charge by switching to T-Mobile's voice mail before I leave? Thanks, -kb

08-13-2010, 12:23 PM	#3
kentborg Junior Member Member #10936 Join Date: Aug 2010 Posts: 2 Phone: Nexus One Carrier: T-Mobile	Who Charges? But who charges? I can see that if my home carrier charges for the forward that it would still charge when I am roaming, but how does the roaming carrier get in on the act for my not answering a call? Does it matter whether I refuse the call or just let it ring? -kb

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08-13-2010, 12:18 PM	#2
DaveC Member Member #5155 Join Date: Mar 2010 Posts: 85 Phone: Nexus One Carrier: T-Mobile UK	Sounds similar to what we have in Europe. If you cancel an incoming call then you get charged for the divert to voicemail even if the caller does not leave a message. I advise people to turn off the forwarding before leaving their home country

08-13-2010, 01:37 PM	#4
jonno2k Senior Member Member #5388 Join Date: Mar 2010 Posts: 362 Phone: Nexus One Carrier: Rogers	It's got to be because of forwarding because that's typically considered air time. A call sent your carrier's voicemail should not incur charges regardless if it gets sent there by you pressing "don't answer" or waiting for the ringer to time out. However, it doesn't surprise me that forwarding to another service costs...

08-16-2010, 02:07 PM	#5
mocchiatta Junior Member Member #11012 Join Date: Aug 2010 Location: Dublin, CA Posts: 5 Phone: Nexus One Carrier: T-Mobile	Woah! I guess it's a good thing I read this before preparing for a trip over to Europe! Prepping for barista lessons and wanted to have my phone ready for the 3-day convention.

08-16-2010, 02:25 PM	#6
rioja Senior Member Member #5336 Join Date: Mar 2010 Location: Toronto, Canada Posts: 744 Phone: Nexus One Carrier: Rogers	Here's my experience with this on Rogers in Canada. I travel to the US frequently and all unanswered calls are forwarded to my work VM system (I don't use the carrier's VM at all). Also, this is without call forwarding on my plan. If I'm NOT roaming and don't answer a call and it forwards to my work VM, I'm charged at flat rate ($0.10 per minute) for the forward. If I'm roaming and don't answer a call and it forwards to my work VM, I'm charged a flat rate ($0.10 per minute) + long distance call rates for the duration of the call! A rip-off to say the least!!

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