Problem switching carrier

This is a discussion on Problem switching carrier within the Rogers Discussion forums, part of the Carrier Specific category; Hi, I bought a Nexus S on the internet few months ago. It was used on AT&T network in the US, I am in Canada. ...


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Rogers Discussion If you are using the Nexus One on the Rogers network and have carrier specific questions this is the forum for your discussions.

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Old 09-26-2011, 07:14 PM   #1
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Unhappy Problem switching carrier

Hi,

I bought a Nexus S on the internet few months ago. It was used on AT&T network in the US, I am in Canada. I inserted my Fido (Rogers) sim card, and it worked right off the bat.


Fast forward to now, I am trying to switch to Koodo Mobile (owned by Telus) and I am experiencing problems. When I insert the koodo sim card, I can't "see" the Koodo mobile network. I can see some koodo related configuration into the Access Point Names (sp.koodo.com) but no koodo available network :/ The ppl at the Koodo booth were kinda clueless and said my phone was locked... which I know it is not. I have a working Fido sim card and a Koodo sim card that won't even see their network.

On koodo website, there's a tool to check if a phone is compatible with their network so I entered my IMEI and it says it's "not compatible". I don't really understand why it wouldn't be compatible with their network since the nexus s is unlocked and is compatible with their band AFAIK.

Anything I can do ?


Sorry for posting here, I didn't find any Koodo or Telus subforums.
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Old 09-27-2011, 11:40 AM   #2
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*#*#4636#*#* Look under phone and see if you are using the right radio. Try different ones and see if you can connect.
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Old 09-27-2011, 11:52 AM   #3
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Have you tried to manually scan for new networks? I sometimes find my N1 doesn't connect to (or even show me) new networks when I travel. I have to manually scan and connect. My old SE w810 would tell me when there were new carriers present (and Rogers was gone) when I traveled.

Maybe you need to kick the phone into looking for new networks??
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