Get your handset replaced because of dust under screen

sanchez · 01-14-2010, 01:09 PM

If you have dust under your glass, or anything wrong with the screen, simply call 1-888-216-4736 and press 2 for technical support.

They will ask for the S/N of the unit and a few other questions and you should be good to go.

They will send you the new handset and a return shipping label to send back your original. Remove any SIMs and/or storage cards and you should be good to go.

M_Woody · 01-14-2010, 01:13 PM

For other countries:

Hong Kong = +852-3520-1234
Singapore = 1-800-238-7788
United Kingdom = +44-845-890-0079

bmo · 01-14-2010, 02:30 PM

@ sanchez, i just noticed your member #

M_Woody · 01-14-2010, 02:37 PM

Quote:

Originally Posted by bmo

@ sanchez, i just noticed your member #

lol, he should ask Admin to put some text under his name like the mods have under their names :-) something like: "The Devil"

supsandroid · 01-14-2010, 02:47 PM

theres maybe a couple of micro particles under my screen. and I can only see them if i really look. should I still get it replaced? out wait till theres more under there

sanchez · 01-14-2010, 07:29 PM

Quote:

Originally Posted by M_Woody

Quote:

Originally Posted by bmo

@ sanchez, i just noticed your member #

lol, he should ask Admin to put some text under his name like the mods have under their names :-) something like: "The Devil"

That's a good idea

Quote:

Originally Posted by supsandroid

theres maybe a couple of micro particles under my screen. and I can only see them if i really look. should I still get it replaced? out wait till theres more under there

May as well while they're covering it and it's free.. What do you have to lose?

Roxy · 01-19-2010, 07:35 PM

I have a dust under the top left of my screen... but when I called them today, they would only let me have a replacement if I send mine in and wait 1-2 weeks for the replacement phone. I have sold my iphone so I don't have spare phone lying around so... nevermind... =T

That's too long of a wait without a freaking cellphone to use.

sanchez · 01-19-2010, 08:13 PM

Quote:

Originally Posted by Roxy

I have a dust under the top left of my screen... but when I called them today, they would only let me have a replacement if I send mine in and wait 1-2 weeks for the replacement phone. I have sold my iphone so I don't have spare phone lying around so... nevermind... =T

That's too long of a wait without a freaking cellphone to use.

That's odd, for me they issued a 'swap'. They send the handset out, and I return the one with dust etc.

Bob Loblaw · 02-17-2010, 06:09 PM

I'm on the phone with the rep right now. They want to put a $530 hold on my card to send me a new phone and an rma for the old one. No big. I'd rather do that than be w/o a phone. I've got a Clarivue screen protector coming and I don't want to put it on top of something that I know I'll be sending back eventually. I'm gonna do it now and HOPE they have the problem fixed.

A1most · 02-17-2010, 06:32 PM

I have mine for about a week and there is dust under the screen so I called them a week ago. I still haven't got any email for the relabel from fedex for resend. the tech told me that it'll take 24-28hrs for the return once i get the relabel from fedex and another 24-48hrs for the phone to get back to me...it is long about a week.. so i;m phoneless about week..dam!!!

01-14-2010, 01:09 PM	#1
sanchez Senior Member Member #666 Join Date: Jan 2010 Location: So Cal Posts: 127 Phone: Nexus ONE Carrier: AT&T	Get your handset replaced because of dust under screen If you have dust under your glass, or anything wrong with the screen, simply call 1-888-216-4736 and press 2 for technical support. They will ask for the S/N of the unit and a few other questions and you should be good to go. They will send you the new handset and a return shipping label to send back your original. Remove any SIMs and/or storage cards and you should be good to go. __________________ Send Me a Text!

01-14-2010, 01:13 PM	#2
M_Woody Senior Member Member #637 Join Date: Jan 2010 Posts: 229 Phone: Nexus One Carrier: Orange	For other countries: Hong Kong = +852-3520-1234 Singapore = 1-800-238-7788 United Kingdom = +44-845-890-0079 __________________ M_Woody's wallpaper pack. I am a freelance/self-employed graphics designer, please take a look at my website www.m-woody.co.nr 200th post - 6th April, 2010.

01-19-2010, 07:35 PM	#7
Roxy Senior Member Member #337 Join Date: Jan 2010 Location: California Posts: 135 Phone: Nexus One Carrier: AT&T	I have a dust under the top left of my screen... but when I called them today, they would only let me have a replacement if I send mine in and wait 1-2 weeks for the replacement phone. I have sold my iphone so I don't have spare phone lying around so... nevermind... =T That's too long of a wait without a freaking cellphone to use. __________________ [ Cyanogen 5.0.5.6 \| OC'ed to 1.113GHz \| Amon RA v1.70 \| Build EPE54B\| Desire Camera R2 \| NexTHEME 2.0 Final & Goodies5 R2 ]

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01-14-2010, 02:30 PM	#3
bmo Member Member #642 Join Date: Jan 2010 Posts: 45 Phone: N1 Carrier: Tmo	@ sanchez, i just noticed your member #

01-14-2010, 02:47 PM	#5
supsandroid Senior Member Member #517 Join Date: Jan 2010 Posts: 190 Phone: Blackberry 8900 Carrier: T-Mobile	theres maybe a couple of micro particles under my screen. and I can only see them if i really look. should I still get it replaced? out wait till theres more under there

02-17-2010, 06:09 PM	#9
Bob Loblaw Senior Member Member #2169 Join Date: Jan 2010 Posts: 129 Phone: nexus one Carrier: t-mo	I'm on the phone with the rep right now. They want to put a $530 hold on my card to send me a new phone and an rma for the old one. No big. I'd rather do that than be w/o a phone. I've got a Clarivue screen protector coming and I don't want to put it on top of something that I know I'll be sending back eventually. I'm gonna do it now and HOPE they have the problem fixed.

02-17-2010, 06:32 PM	#10
A1most Junior Member Member #3043 Join Date: Feb 2010 Location: Ca Posts: 6 Phone: Nexus One Carrier: ATT	I have mine for about a week and there is dust under the screen so I called them a week ago. I still haven't got any email for the relabel from fedex for resend. the tech told me that it'll take 24-28hrs for the return once i get the relabel from fedex and another 24-48hrs for the phone to get back to me...it is long about a week.. so i;m phoneless about week..dam!!!

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