visual voicemail for TMobile issue

Finesta101 · 01-08-2010, 07:09 AM

It gets stuck at getting account info. Anyone else experience this issue?

diablos991 · 01-08-2010, 10:02 AM

I am having the same problem. The reps tellme that visual voicemail is on my account and to wait 48 hours and call Google support.

thegreatpablo · 01-08-2010, 10:38 AM

I had a chat with them yesterday about this. They have to add it to your account. Don't contact Google support, they can't help you with this. The application is developed and supported by Tmobile, it's their responsibility. To get it working on my phone, the rep had to open a ticket to their engineering department who got it working within an hour or two.

diablos991 · 01-08-2010, 10:41 AM

I just got it fixed on my phone.

I have called them 6 times and this time I got a lady with her head in the right place.

I told her that it will not be able to automatically be added and she needed to update the IMEI number. I then told her to wait on the line for a bit so it can update. (we had a humorous conversation about her son) then voila, it was able to be manually added to my account and now it works great.

The lesson here is, be persistent. I spoke with 5 people previously about this and eveybody said it was added when it wasn't. Just keep trying and good luck!

oldmanwinter · 01-08-2010, 12:41 PM

Use google voice instead. its much better

diablos991 · 01-08-2010, 01:24 PM

I don't want Google voice to steal my minutes forwarding voicemails.

Keiran · 01-08-2010, 01:27 PM

Quote:

Originally Posted by diablos991

I don't want Google voice to steal my minutes forwarding voicemails.

Care to explain this?

diablos991 · 01-08-2010, 01:30 PM

I have read that Google voice utilizes call forwarding to send the voicemails. That uses up minutes if its not a night or weekend.

India Whiskey Charlie · 01-09-2010, 12:34 AM

Quote:

Originally Posted by diablos991

I just got it fixed on my phone.

I have called them 6 times and this time I got a lady with her head in the right place.

I told her that it will not be able to automatically be added and she needed to update the IMEI number. I then told her to wait on the line for a bit so it can update. (we had a humorous conversation about her son) then voila, it was able to be manually added to my account and now it works great.

The lesson here is, be persistent. I spoke with 5 people previously about this and eveybody said it was added when it wasn't. Just keep trying and good luck!

What number do you call to get this fix?

diablos991 · 01-09-2010, 01:01 AM

611 is the number I called repeatedly.

01-08-2010, 07:09 AM	#1
Finesta101 Member Member #418 Join Date: Jan 2010 Posts: 44 Phone: nexus one Carrier: Tmo	visual voicemail for TMobile issue It gets stuck at getting account info. Anyone else experience this issue?

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01-08-2010, 10:02 AM	#2
diablos991 Member Member #747 Join Date: Jan 2010 Posts: 76 Phone: Nexus One Carrier: T-Mobile	I am having the same problem. The reps tellme that visual voicemail is on my account and to wait 48 hours and call Google support.

01-08-2010, 10:38 AM	#3
thegreatpablo Junior Member Member #930 Join Date: Jan 2010 Posts: 2 Phone: Not Listed Carrier: Not Listed	I had a chat with them yesterday about this. They have to add it to your account. Don't contact Google support, they can't help you with this. The application is developed and supported by Tmobile, it's their responsibility. To get it working on my phone, the rep had to open a ticket to their engineering department who got it working within an hour or two.

01-08-2010, 10:41 AM	#4
diablos991 Member Member #747 Join Date: Jan 2010 Posts: 76 Phone: Nexus One Carrier: T-Mobile	I just got it fixed on my phone. I have called them 6 times and this time I got a lady with her head in the right place. I told her that it will not be able to automatically be added and she needed to update the IMEI number. I then told her to wait on the line for a bit so it can update. (we had a humorous conversation about her son) then voila, it was able to be manually added to my account and now it works great. The lesson here is, be persistent. I spoke with 5 people previously about this and eveybody said it was added when it wasn't. Just keep trying and good luck!

01-08-2010, 12:41 PM	#5
oldmanwinter Junior Member Member #633 Join Date: Jan 2010 Posts: 5 Phone: Not Listed Carrier: Not Listed	Use google voice instead. its much better

01-08-2010, 01:24 PM	#6
diablos991 Member Member #747 Join Date: Jan 2010 Posts: 76 Phone: Nexus One Carrier: T-Mobile	I don't want Google voice to steal my minutes forwarding voicemails.

01-08-2010, 01:30 PM	#8
diablos991 Member Member #747 Join Date: Jan 2010 Posts: 76 Phone: Nexus One Carrier: T-Mobile	I have read that Google voice utilizes call forwarding to send the voicemails. That uses up minutes if its not a night or weekend.

01-09-2010, 01:01 AM	#10
diablos991 Member Member #747 Join Date: Jan 2010 Posts: 76 Phone: Nexus One Carrier: T-Mobile	611 is the number I called repeatedly.

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