Nexus One warranty question

This is a discussion on Nexus One warranty question within the ATT / AT&T Discussion forums, part of the Carrier Specific category; I want to purchase a Nexus One but am probably going to get a used one. The quirks and problems of the Nexus One kind ...


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ATT / AT&T Discussion If you are using the Nexus One on the AT&T network and have carrier specific questions this is the forum for your discussions.

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Old 04-27-2010, 07:33 PM   #1
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Nexus One warranty question

I want to purchase a Nexus One but am probably going to get a used one. The quirks and problems of the Nexus One kind of throw me off so i would like to know this.

If i buy the Nexus One used off like craigslist......will any problems that may occur be covered by warranty and i can send it in?? i don't have to be the original owner basically to get the warranty do i?? I just send it to google if theirs a problem and they will send back another unit?? don't need to show any like proof of ownership like a receipt or anything do i??
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Old 04-27-2010, 07:41 PM   #2
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Quote:
Originally Posted by pewpewbangbang View Post
I want to purchase a Nexus One but am probably going to get a used one. The quirks and problems of the Nexus One kind of throw me off so i would like to know this.

If i buy the Nexus One used off like craigslist......will any problems that may occur be covered by warranty and i can send it in?? i don't have to be the original owner basically to get the warranty do i?? I just send it to google if theirs a problem and they will send back another unit?? don't need to show any like proof of ownership like a receipt or anything do i??
I remember a while back, there was an issue where Google refused to honour the warranty if the phone had been transferred to someone other than the original buyer...

You maybe out of luck for warranty, if you go this route.
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Old 04-27-2010, 11:43 PM   #3
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Quote:
Originally Posted by pewpewbangbang View Post
I want to purchase a Nexus One but am probably going to get a used one. The quirks and problems of the Nexus One kind of throw me off so i would like to know this.

If i buy the Nexus One used off like craigslist......will any problems that may occur be covered by warranty and i can send it in?? i don't have to be the original owner basically to get the warranty do i?? I just send it to google if theirs a problem and they will send back another unit?? don't need to show any like proof of ownership like a receipt or anything do i??
Go to Google's Nexus One site and read the warranty...it's only applicable to original purchaser, non-transferable.
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Old 04-28-2010, 06:16 AM   #4
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SquareTrade I think will still cover it.
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Old 04-28-2010, 08:01 AM   #5
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I thought the warranty 12 mo from the date of purchase google may not
but i would call htc the hardware warranty should be good they are covering
the phone not the owner it is worth a call
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Old 04-28-2010, 03:05 PM   #6
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I thought the warranty 12 mo from the date of purchase google may not
but i would call htc the hardware warranty should be good they are covering
the phone not the owner it is worth a call
It's called a 'Limited Warranty' because it has exclusions...and the VERY first one they mention is 'original purchaser':

http://www.google.com/googlephone/nexusone-warranty.pdf


Oh, and that IS HTC's EULA...
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Old 04-28-2010, 03:19 PM   #7
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Quote:
Originally Posted by sparky View Post
I thought the warranty 12 mo from the date of purchase google may not
but i would call htc the hardware warranty should be good they are covering
the phone not the owner it is worth a call
It's called a 'Limited Warranty' because it has exclusions...and the VERY first one they mention is 'original purchaser':

http://www.google.com/googlephone/nexusone-warranty.pdf


Oh, and that IS HTC's EULA...
I'd call and argue the point anyway the worst that can happen is they pull that two letter word on you NO but it's not broke
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Old 04-28-2010, 07:15 PM   #8
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yea you guys appear to be right.

Also read a on a sellers post that he will include the receipt so that you can receive the warranty.
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Old 05-20-2010, 01:19 PM   #9
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what does google cover in the warranty? i understand if you send the phone to htc they'll issue a replacement/repair. what does google cover? software?
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Old 05-20-2010, 02:16 PM   #10
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All of which is illegal in the UK.
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